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Academic Program Specialist, Student Success
Dept Number/Name: 4-5218-000 / Student Services
College Division: Sar/Man-Academic Advising
Salary Plan: Staff
Job Code/Title: 2200 / Academic Program Specialist
Hiring Salary/Salary Range: $40,000 – $41,000
Position Number: 00014575
ORGANIZATIONAL SUMMARY: The Office of Student Services and Admissions/Financial Aid is a “one-stop” area comprised of Admissions, Financial Aid, Academic Advising, Registration, Student Engagement, Diversity, Veterans, Disability, Information Commons, Tutoring and Career Services. Collaboration with University personnel is extremely important to effectively serve our students and support staff. Some evening or weekend hours are required.
POSITION SUMMARY: The Academic Program Specialist will perform specialized administrative support for the Office of Student Services Administration. This position serves as a point of contact for current and prospective students for enrollment, program/degree requirements, and other student services administrative matters. The Office of Student Services in a “one-stop” area comprised of Admissions, Financial Aid, Academic Advising, Registration, Student Engagement, Veteran Services, Disability Services, and Career Services. Collaboration with University personnel is extremely important to effectively serve our students and support staff. This position will work closely these departments to accomplish their mission, vision, and goals of the University.
RESPONSIBILITIES:
Responsibilities will include assisting guests/students in an immediate, positive, and dynamic way to support satisfaction and student success, including: answering phone calls and directing calls to appropriate departments; communicating information on academic programs; scheduling student appointments for appropriate academic departments; initiating and responding to student questions; and informing students on University policies. Resolving student issues when feasible and maintaining a manual for instruction and student reference.
Providing support as needed for reports and data entry for student record/activity logs and other administrative program duties. Providing support to the department through preparation and processing of academic forms. Scanning and indexing documents in the document imaging system to be uploaded to student records. Coordinating and conducting student outreach. Communicating with students regarding academic programs and course selection. Performing other administrative duties to support the departments in communicating with students to fulfill their department duties.
Performing specialized administrative duties required to support Student Services and its comprising departments, using discretion to make judgment calls based on operating guidelines. Assisting Student Records and Registration as needed with processing transient student information, unofficial and official transcript requests, enrollment certification, independent study contracts, and senior audit packets.
Work in partnership with the institution and Student Services staff to meet department and University missions and goals such as contributing to campus-wide committees and assisting with USFSM Students with Disability Services by assisting in proctoring exams. Distribution of correspondence and information to appropriate persons in the department, Monitors campus mobile radio system, closed circuit video surveillance, and plays an active role in campus emergency drills and operations.
Provides additional support for USFSM Disability Services by proctoring exams and helping students with disabilities familiarize themselves with the facilities at USFSM-NP. Provides additional support for USFSM Student Affairs by serving as the Liaison between SGA and North Port site, and assisting SGA with Week-of-Welcome
POSITION QUALIFICATIONS:
MINIMUM: This position requires a high school diploma or equivalent, with four years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
PREFERRED: Bachelor’s degree. Experience working in an educational setting.
USF Sarasota
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38568
Posting Date: 01/15/2025
Posting End Date: 02/18/2025
How to Claim Veteran’s Preference:
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University’s Title IX Coordinator.
USF’s Equal Opportunity Affirmative Action Statement .
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF – Sarasota Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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