Field Service Engineer – QUAD

CAMECA is a world-leading supplier of microanalytical and metrology instruments for research and process control. Our instruments measure elemental and isotopic composition in materials down to the atomic resolution and equip government and university labs as well as high-tech industrial companies worldwide. We serve in several markets including; semiconductor, nuclear science, energy, biology, environment, mining and geology. We have production sites in Madison,WI, and Gennevilliers Cedex, France.

Reporting to the Customer Support Service Manager, the Field Service Engineers main responsibilities are customer service activities associated with modifying, troubleshooting, diagnosing, and repairing our equipment. This Field Service Engineer will represent CAMECA/AMETEK to the customer and assumes accountability for customer satisfaction with regard to service.

Key Responsibilities:

• Provide ongoing support for the instrument such as preventive maintenance visits, technical support and rapid response to problems in the field.
• Provide customers with technical support remotely.
• Performs installation of CAMECA systems
• Training of instrument users
• Performs Site Inspections prior to installation of instruments.
• Promote our products and service offer to customers.
• Develop and maintain positive relations between the customer and the organization.
• Use and update the administrative management tools made available to you.
• Respect the safety rules at customer sites.
• Adhere to quality and EHS procedures
• Other duties as assigned

** Business trips represent roughly 80% of activity **

Education & Experience:

• Bachelor of Science in Electrical Engineering, Physics or Chemistry is required (Military electronics traininbg/experience may be considered, in place of a degree).
• Familiar with the following: Electronics, computers, mechanics, reading engineering drawings, vacuum technology, etc.
• Minimum of 4 years’ experience working with complex electro mechancial & high vacuum systems (SEM, TEM, semiconductor fab tools, etc.)
• Must be fluent in English

Professional Knowledge & Abilities:

• Strong communication and pedagogical skills.
• Solid sense of initiative.
• Effective, rigorous, organized, reliable, delivers quality of work, on time.
• Works well in a team environment.
• Service-oriented mindset, excellent customer relations experience.
• High energy, self-starter and finisher.
• Ability to thrive under pressure and respond to changing priorities

Compensation

Employee Type: Salaried

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK’s competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Madison
Accommodations will be made available for eligible job seekers
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